Customer Strategy Intersection

Having an effective market strategy is the #1 thing a contractor can do to ensure sustainable and profitable growth.

D. Brown Management Profile Picture
Share

Having an effective career strategy is the #1 thing you can do to be fulfilled personally, professionally and financially.  

Strategy Tools: Alignment With the Market. Customer Strategy Intersection.

The ultimate goal for a leader is to have a team with their career strategies aligned around a winning market strategy.  In this scenario your ability to recruit, develop and retain great talent will be nearly unlimited. With a team like this everyone will wake up in the morning wanting to RUN TO WORK!  The team will be having so much fun adding so much value to your customers that profitable growth is inevitable.  

For your strategy brainstorm the following and look for intersections:  

  • What are we GREAT at?  Better than 95% of the contractors in the market?  For brainstorming include things that with deliberate practice you could get great at within a short period of time.  
  • What do we LOVE doing?  If you don’t absolutely love what you are doing then the work won’t be fulfilling and profitable growth won’t be sustainable.  
  • What do customers really NEED?  This is tricky to get to because sometimes they don’t even know themselves.  This often requires Root Cause Analysis (RCA) type of tools to uncover those.  Hint - “on-time and on-budget” are surface level items.  Going deeper will accelerate your business development, project execution and growth beyond your wildest imagination.  
  • What do customers state they WANT?  This is not always the same as their truly deep needs and if you don’t appeal to their wants you won’t ever get a chance to address their needs. 

Having an experienced and unbiased 3rd party help facilitate the development of your market strategy is one of the best investments you can make.  Schedule a call to learn more.

Good to Great - Get the Right People




Three Questions About Growth
A construction business can not be managed like a project even though the primary work of a contractor is building projects. There are three questions that illustrate these differences.
Accounting and Finance (Similarities, Differences, and Integration)
For a growing contractor, understanding the differences between accounting and finance is often a challenge. The two functions are related but very different.
Resource - The Five Minute Foreman
The Five-Minute Foreman by Mark Breslin is our most recommended book for Foremen in any sized contractor. The writing style, digestible chunks, and companion workbook are a great combination. We have never heard any Foreman not absolutely love this book.